Terms of Engagement

The terms, in plain language.

These are the standing terms for a JMW-Inc engagement. They are written to be read rather than to be survived, and the signed engagement letter for your group will say the same things in the same words. Last updated 3 October 2026.

1. Scope

Your engagement letter names a tier — Essentials, Growth or Enterprise — and the deliverables for that tier are the ones listed on the services page at the date it is signed. Anything outside that list is a separate, quoted piece of work. I will tell you when a request falls outside scope before doing it, not afterwards on an invoice.

2. Fees and billing

• The monthly fee is fixed at the amount in your engagement letter and is invoiced on the first business day of the month, for that month
• Payment is due within fifteen days
• The fee does not change unless the scope changes, and a scope change is agreed in writing before it takes effect
• Project and hourly work is quoted separately and invoiced on completion, or monthly for work running longer than a month
• There is no onboarding or setup fee. The first ninety days are inside the monthly rate

3. Meetings, cancellations and the $150 fee

Scheduled meetings during an active engagement — the monthly review call, a working session, a diligence or lender call I am asked to attend — are held at a time we agree in advance and are part of what you are paying for.

This is not a penalty and it is not about the money. A blocked hour that goes unused is an hour I cannot give to another client or reclaim in the close calendar, and I keep a deliberately small book precisely so that your work lands on the day I said it would. Twenty-four hours' notice lets me reuse the time; no notice does not.

• The fee appears on the next monthly invoice, itemised, with the date of the missed meeting
• I waive it on request, once per engagement year, no reason required. Things happen
• It does not apply to the free initial consultation
• It does not apply if I am the one who cancels — if I miss a meeting without 24 hours' notice, the following month's review call is at no charge

4. Your obligations

I cannot close a month on information I do not have, so the engagement assumes:

• Read access to your accounting system, practice management system and bank and processor portals
• Documents requested for a close provided within three business days of the request
• A named person at your end who can answer a question about an unidentified transaction
• Notice of anything that changes the structure — a new entity, a new location, a new bank account, a change of processor

Where a close date is missed because information arrived late, I will say so plainly in the open items list rather than absorb it silently — and the five-day commitment runs from the point the inputs are complete.

5. Notice and termination

Thirty days' written notice, either side, at any point. No annual commitment, no termination fee, no clawback of anything already delivered. On termination you receive every schedule, template, model and working paper I have built, in a usable format, within ten business days. Fees are prorated to the last day of the notice period.

6. Confidentiality

Your financial information, patient volumes, payer contracts, compensation data and anything else I see in the course of the work is confidential and stays that way after the engagement ends. I will not name you as a client, publish your figures, or use your numbers as an example — on this site, in a proposal to someone else, or anywhere else — without your written permission. A separate mutual NDA is available on request and I am glad to sign yours instead.

Where the work touches systems containing protected health information, I will execute a Business Associate Agreement before access is granted.

7. Ownership of work product

Everything built for your engagement — reconciliation templates, the balance sheet account inventory, budget models, close calendars, variance analyses — belongs to you. I retain no licence over it and I do not reuse your specific models elsewhere. General method and know-how stay mine, which is why the guides are published openly rather than sold.

8. Limitations

I also do not provide legal advice, investment advice, or valuation opinions. My work supports your decisions; it does not replace your own judgement or that of your professional advisers.

9. Liability

I will tell you promptly if I make a mistake, and I will correct it at no charge. Beyond that, liability under an engagement is limited to the fees paid in the twelve months preceding the claim, which is the customary limit for this kind of work and will be stated in your engagement letter.

10. Which document wins

Your signed engagement letter governs. This page describes the standing terms those letters are built from; where the two differ, the letter you signed controls.